Skip to content

Refund Policy

Introduction

At Visionary Marketing Solutions Group, we are committed to providing high-quality marketing services to our clients. We understand that there may be instances where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. Service Fees

Non-Refundable Deposits: Any deposits or prepayments made for services are non-refundable. Deposits are used to secure your project and cover initial costs.

Refund Eligibility: Refunds for services are considered under the following circumstances:

  • Service Not Rendered: If we have not begun work on the project or have not provided the service as agreed, you may be eligible for a refund.
  • Dissatisfaction: If you are dissatisfied with our work, please contact us to discuss the issue. We will make reasonable efforts to address your concerns. Refunds may be considered on a case-by-case basis if the service provided is not in accordance with the agreed-upon terms.

2. Requesting a Refund

To request a refund, please contact us within [Number] days of the service delivery date. You must provide the following information:

  • Your name and contact details
  • Description of the service provided
  • Reason for the refund request
  • Any relevant supporting documentation

3. Refund Process

Once we receive your refund request, we will review it and determine if it meets the criteria outlined in this policy. We will notify you of our decision within [Number] days. If a refund is approved, it will be processed using the original payment method. Please allow [Number] days for the refund to be reflected in your account.

4. Exceptions

Custom Services: For custom or personalized services, refunds may not be applicable if the service has been delivered as agreed upon in the contract.

Completed Work: If work has been completed and delivered according to the agreed scope of work, refunds will not be provided. Any requests for changes or additional work should be discussed separately.

5. Dispute Resolution

If you are dissatisfied with our response to your refund request, you may seek resolution through alternative dispute resolution methods. We aim to resolve any disputes amicably and in good faith.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and notify you of any significant changes. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about this Refund Policy or would like to request a refund, please contact us at: